How to Use the Email Remittance Queue
Learn how to set up your team's dedicated email inbox, have PDFs parsed automatically on arrival, and use the shared queue to coordinate remittance processing across your team.
Overview
This tutorial covers the email remittance queue — a shared inbox that lets your whole team see inbound PDF remittances, track their status, and process them without any manual coordination.
By the end of this tutorial you'll know how to find your nominated email address, how PDFs are parsed on arrival, and how to use the queue to stay aligned with your team.
Your nominated email address
Every Remittance Go account comes with a dedicated address in the format yourcompany@remittancego.com. Any PDF sent to this address is automatically parsed and added to the shared queue.
You can share this address with clients, internal team members, or set up a forwarder from your own domain — for example, remittances@yourcompany.com forwarding to your Remittance Go address — so it appears to come from your domain rather than a third party.
What happens when an email arrives
The moment an email arrives with a PDF attachment, Remittance Go extracts the text and breaks it into payment lines. Nothing needs to be downloaded, renamed, or uploaded manually. The remittance appears in the shared queue within seconds.
Using the shared queue
The queue shows every inbound remittance with:
- From Company — who sent the remittance
- To Company — which of your Xero files it relates to
- Reference — the payment or batch reference from the document
- Payment Date — the date on the remittance
- Date Emailed — when the email arrived
- Status — whether it's unprocessed, in progress, or complete
All of these columns are visible to your entire team simultaneously. When someone marks a remittance complete, the status updates for everyone instantly.
Marking remittances complete
After you've processed a remittance in Xero, mark it complete in the queue. Your team sees the updated status right away, so work is never duplicated and nothing sits unactioned without someone knowing.
Xero access and team members
Any team member with access to Remittance Go can see the queue. If a team member doesn't have access to the relevant Xero file, they can still see the remittance in the queue — they just won't be able to post to that Xero organisation. Xero access is managed separately in your Xero settings.
How to Process a Text Remittance Advice
Learn how to copy and paste a plain text remittance advice from an email body directly into Remittance Go and process it as a batch payment in Xero.