Privacy Policy
Privacy Policy for Remittance Go. Last updated 18 January 2026.
Last updated: 18 January 2026
Remittance Go is committed to protecting your privacy and complying with applicable laws regarding the collection and handling of personal information across Remittance Go.com and related properties. Personal information means any information about you which can be used to identify you, including device data and usage patterns.
Third-party sites linked from our platform operate under their own privacy policies. This document does not cover your activities after you leave our site.
Information We Collect
Log Data
We automatically collect standard web server log data including IP addresses, browser type, pages visited, timestamps, and time spent on pages. Technical error information is also logged automatically.
Device Data
We automatically collect device type, operating system, unique identifiers, device settings, and geolocation data. The specific data collected varies based on your device and software configuration.
Personal Information
We collect the following when you subscribe, register, or contact us:
- Name
- Email address
- Phone or mobile number
- Home or mailing address
Transaction Data
We accumulate transaction records, uploaded files, user profiles, analytics, and interaction metrics through normal platform use.
How We Collect Information
We collect information when you:
- Register an account or purchase a subscription
- Sign up for email or other updates
- Access content via mobile or browser
- Contact us directly
- Mention us on social media
We may combine voluntarily provided and automatically collected data with information from trusted third-party sources.
How We Use Your Information
We use your information to:
- Deliver and personalise core platform features
- Process transactions and deliver services
- Communicate with you and respond to enquiries
- Conduct analytics and support business development
- Carry out marketing and advertising activities
- Maintain records and administer our business
- Comply with legal obligations and resolve disputes
- Prevent fraud and improve security
- Make technical improvements to our platform
Data Security
We protect your information through commercially acceptable means to prevent loss, theft, unauthorised access, and misuse. However, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the security of your password and account information.
Data Retention
We retain your information only for as long as necessary for the purposes outlined in this policy. Account-related data is kept while your account is active. Data that is no longer needed is deleted or anonymised, unless retention is required for legal, accounting, reporting, or archival obligations.
Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13.
Third-Party Disclosures
We may share your personal information with:
- Parent companies, subsidiaries, and affiliates
- Service providers (IT, hosting, analytics, payment processors)
- Employees and contractors
- Agents and business partners
- Credit agencies and regulatory authorities
- Legal entities assisting with our services
- Acquirers in the event of a business transfer
Current third-party services we use: Google Analytics, Google Tag Manager, Stripe, and Google AI.
Cookies
We use cookies to collect activity data and personalise content delivery. Please refer to our Cookie Policy for details. We do not currently honour browser "Do Not Track" signals, though you can typically decline cookies through your browser settings.
Your Rights
Marketing: You may withdraw consent for marketing communications by contacting us at any time.
Access: You may request details about the personal information we hold about you.
Correction: You may request correction of inaccurate, outdated, incomplete, or misleading information.
Non-discrimination: We will not deny services or charge different rates because you exercise your privacy rights.
Data breach notification: We comply with applicable data breach notification laws.
Complaints: You may lodge a formal complaint and receive a written response.
Unsubscribe: You may opt out of emails using the unsubscribe link in our communications or by contacting us directly.
Business Transfers
In the event of an acquisition or bankruptcy, your personal information may transfer to the acquiring party, who must continue to follow this policy.
Policy Changes
We may update this policy to reflect changes to our business, acceptable practices, or regulatory requirements. We will notify you of significant changes. Changes requiring legal consent will include an opt-in or opt-out opportunity.
Australian Privacy Act
Some third parties we disclose information to may not be regulated by the Australian Privacy Act, which may limit your recourse under Australian law.
GDPR (European Union)
Remittance Go acts as a data controller for personal information we collect from EU residents.
Lawful bases for processing:
- Your consent (withdrawable at any time)
- Performance of a contract with you
- Our legitimate interests (research, development, communication, marketing, legal protection)
- Compliance with legal obligations
International transfers outside the EEA employ safeguards such as EU Commission-approved standard contractual clauses or other legally accepted mechanisms.
Your GDPR rights include:
- Restrict: Request limitations on processing where accuracy is disputed or processing is unlawful
- Object: Challenge processing based on legitimate or public interests
- Portability: Request a copy of your data in CSV or machine-readable format
- Deletion: Request removal of your data, subject to legal exceptions
California Privacy Rights (US)
Section 1798.83: California residents may request annual information about data we share with third parties for direct marketing purposes.
CCPA: We may offer CCPA-compliant financial incentives with prior opt-in consent.
Categories of information collected in the past 12 months:
- Identifiers (name, email, phone, account details, IP address)
- Customer records (billing, shipping, payment data)
- Commercial information (purchase and service history)
- Audio/visual data (photos or videos you share)
- Geolocation data
- Inferences (interests, preferences, favourites)
"Shine the Light": California residents may request information about personal data shared with third parties for direct marketing by contacting us and including "California Privacy Rights Request" along with your full name and mailing address.
Contact
For privacy questions or to exercise any of your rights, please visit our Contact page.