Automate NDIA payment reconciliation in Xero
Remittance Go processes NDIA bulk payment remittances and reconciles them to participant invoices in Xero automatically — for registered providers and plan managers.
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NDIA bulk payment reconciliation is complex. Doing it manually makes it worse.
A single NDIA payment run can cover hundreds of participants and multiple support categories — all in one document. Processing it by hand takes hours.
One payment covers many participants
The NDIA pays in aggregate — one bulk payment for 50 or 100 participants simultaneously. Each participant's support items need to be allocated to the right invoice in Xero, not pooled into a single entry.
Claim adjustments arrive without warning
The NDIA reverses and adjusts prior claims within payment runs. These negative lines need to be identified, matched to the original transaction, and corrected in Xero — without guessing.
Plan managers carry an additional layer
Plan managers receive NDIA remittances on behalf of participants and apply them against provider invoices. The reconciliation involves both the participant funding layer and the provider invoice layer.
How it works
From NDIA bulk payment to reconciled Xero invoices
Remittance Go extracts each participant and support item line from the NDIA payment document, matches it to the corresponding invoice in Xero, and applies the full batch — automatically, with claim adjustments flagged for review.
Step 1 — NDIA document arrives
The NDIA bulk payment statement is forwarded to Remittance Go — via email forwarding or direct upload from the myplace provider portal.
Step 2 — Participant lines are extracted
Each participant identifier, support item code, claim reference, and amount is extracted from the payment document and structured for matching.
Step 3 — Matched at participant level
Each extracted line is matched to the corresponding participant invoice in Xero — not pooled into a single bulk entry. Plan manager remittances are matched at the provider invoice level.
Step 4 — Applied to Xero, adjustments flagged
The full batch is posted to Xero with each participant correctly allocated. Claim reversals and adjustments are flagged for review before any correction is applied.
NDIS-specific features
Built for the NDIA payment format
Remittance Go includes specific features for NDIS providers and plan managers — handling the participant-level complexity of NDIA bulk payments that generic remittance tools aren't built for.
For NDIS
Purpose-built for NDIA remittance complexity
Participant-level. Plan manager ready. Claim adjustments handled.
Participant-level, not pooled
Generic batch payment tools apply the NDIA payment as a single lump sum against a bulk invoice. Remittance Go matches at the participant level — each participant's support items are reconciled to the correct participant invoice in Xero.
Your Xero records remain participant-specific, giving you the granularity you need for NDIS compliance reporting and participant funding management.
Claim adjustments surface clearly
When the NDIA reverses a prior claim within a payment run, that reversal appears as a negative line. Remittance Go identifies it, matches it to the original transaction in Xero where possible, and flags it for your review before any correction is applied.
Claim adjustments are never silently offset against the wrong participant or funding category.
Works alongside Nookal, Splose, and Halaxy
Remittance Go operates at the Xero layer — it reads open invoices from Xero and records matched payments back to Xero. Your practice management platform continues to handle appointments, clinical records, and invoicing.
The reconciliation step — matching NDIA payments to Xero invoices — is what Remittance Go automates, regardless of which practice management tool sits above it.
Frequently asked questions
What format does the NDIA use for bulk payment remittances?
The NDIA sends bulk payment statements via the myplace provider portal. Remittance Go handles the NDIA bulk payment statement format and extracts participant, support item, and claim reference data for matching against your Xero invoices. Contact the team to test against your actual documents before committing.
How does Remittance Go handle multiple participants in a single NDIA payment?
Each participant's support items are extracted and matched individually to the corresponding participant invoice in Xero. The bulk payment is reconciled as a batch — but each line is matched at the participant level, keeping your Xero records participant-specific.
Can Remittance Go handle plan-managed participant funding?
Yes. The plan manager remittances feature handles the plan management reconciliation workflow — where the plan manager receives the NDIA payment and applies it against provider invoices on the participant's behalf.
What happens when the NDIA reverses or adjusts a prior claim?
Reversals and adjustments appear as negative lines. Remittance Go identifies them, matches them to the original transaction where possible, and flags them for your review before any correction is applied to Xero. Adjustments are never applied silently.
Does Remittance Go work with Nookal, Splose, or Halaxy?
Yes. Remittance Go operates at the Xero layer — it reconciles payments in Xero regardless of what practice management software you use. See the integration pages for Nookal, Splose, and Halaxy for details.
Is Remittance Go compliant with NDIS record-keeping requirements?
Remittance Go maintains a complete, searchable record of every processed remittance — original document, matched invoices, amounts, and timestamps. The remittance history provides exportable records supporting NDIS compliance and audit obligations. Consult your NDIS auditor for specific compliance questions.
Stop processing NDIA bulk payments by hand.
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