Reconcile every third-party payment your allied health practice receives
Allied health practices are paid by third parties — NDIS agency payments, plan manager remittances, Support at Home providers, DVA, Medicare and insurers. Remittance Go matches every bulk payment to your Xero invoices automatically.
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In allied health, the client rarely pays the invoice.
Someone else almost always settles the account — a funding body, a plan manager, an aged care provider, an insurer. They pay dozens of invoices in a single run, attach a remittance advice, and leave your team to tick each one off by hand.
One payment, dozens of invoices
An NDIA bulk upload or a plan manager batch lands as a single deposit covering 30, 50, 100 invoices at once — but every one of them has to be found and marked off individually in Xero.
Every funding stream pays differently
NDIS agency, plan managers, Support at Home, DVA, Medicare, icare and private payers each send their own remittance format on their own cycle. There is no single layout to learn — and no consistency to rely on.
Reconciling means reading a remittance line by line
Open the remittance advice, find each invoice in Xero, apply the right amount, check the total, repeat. For a busy multidisciplinary practice that is hours of careful, error-prone data entry every single week.
Payment Request Number: 482935106; Bulk Claim Ref: K3R9P2Q8L5T.CSV
Payment Request Date: 09/03/2027 ; Your reference: INV-58217-app42396478p5180623
Support Item Ref No.: 04_817_0290_4_1;
Qty: 0.75; Unit price: $189.40; Amount claimed: $142.05
Payment Request Number: 671824559; Bulk Claim Ref: K3R9P2Q8L5T.CSV
Payment Request Date: 09/03/2027 ; Your reference: INV-58463-app13602845p2974381
Support Item Ref No.: 04_815_0290_4_1;
Qty: 1.00; Unit price: $328.16; Amount claimed: $328.16
Payment Request Number: 218904673; Bulk Claim Ref: K3R9P2Q8L5T.CSV
Payment Request Date: 09/03/2027 ; Your reference: INV-58751-app71925308p3681495
Support Item Ref No.: 07_221_0405_2_3;
Qty: 3.00; Unit price: $74.29; Amount claimed: $222.87
Payment Request Number: 395012487; Bulk Claim Ref: H8M4N6V3W2X.CSV
Payment Request Date: 09/03/2027 ; Your reference: INV-59042-app60418732p1456982
Support Item Ref No.: 07_223_0405_2_3;
Qty: 6.50; Unit price: $156.84; Amount claimed: $1,019.46
The time cost
What manual remittance processing costs an allied health team
The hours disappear before anyone has chased a single outstanding account. The more funding streams you bill — and the more clinicians you run — the worse it compounds.
per week recovered by Community Therapy's accounts receivable team after switching to Remittance Go
One remittance, four discrete jobs
Reading the document, finding each invoice in Xero, applying amounts and adjustments, then verifying the batch — every step done by hand, every line, every payer.
Multiplied by every payer, every week
NDIS, Support at Home, DVA, Medicare, icare, private. Each on its own cycle, in its own format. For a high-volume provider this is most of a day, every week.
Exceptions still need a human — everything else shouldn't
Claim reversals, short payments and unusual adjustments need judgment. Routine line-by-line matching does not. Remittance Go automates the routine and surfaces the exceptions.
Time cost - multi-invoice remittance advice
| Task | Time spent (manual) |
|---|---|
| Open & read each remittance advice | ~1 min |
| Find every invoice in Xero | ~6 min |
| Apply amounts & handle adjustments | ~2 min |
| Verify & reconcile the batch | ~1 min |
| Typical batch, done manually | ~10 min |
How it works
From remittance received to Xero reconciled — automatically
Incoming remittances are read, every line matched to your open invoices in Xero, and the batch applied in one step. Your team reviews only the exceptions — never every line.
Step 1 — Remittance arrives
An NDIA bulk file, plan manager batch, Support at Home or insurer remittance is forwarded to Remittance Go automatically — via an inbox rule or direct upload. No downloading and re-uploading.
Step 2 — Every line is extracted
Each participant or client, claim reference, service and amount is read from the document — whatever the payer's format — and structured ready for matching.
Step 3 — Matched to your Xero invoices
Each line is cross-referenced against open invoices in Xero. A run covering dozens of invoices is allocated in a single step. Anything unclear is flagged, not guessed.
Step 4 — Applied & adjustments flagged
Matched invoices are marked paid and your bank lines are ready to reconcile. Claim reversals and short payments surface as exceptions for review — never applied silently.
Built for how allied health actually gets paid
One reconciliation workflow for every payer
Occupational therapy, physiotherapy, dietetics, speech pathology and exercise physiology — all of it billed across funding streams that each pay their own way. Remittance Go handles every one through the same engine.
For allied health
Purpose-built for multi-funder allied health practices
Every funding stream. Every format. One reconciliation workflow that runs alongside your practice management software.
Every funding stream, one engine
NDIS agency, plan managers, Support at Home, DVA, Medicare, icare and private payers each send their own remittance format on their own cycle. There is no single layout to learn — and no consistency to rely on.
Remittance Go reads each format, extracts the invoice lines, and reconciles them to your Xero invoices in one batch — regardless of payer or document layout.
A large multidisciplinary practice got its week back
Community Therapy is a multidisciplinary mobile allied health provider delivering occupational therapy, physiotherapy, dietetics, speech pathology and exercise physiology across the Hunter, Lake Macquarie, Maitland, Port Stephens and the Central Coast.
Billing across NDIS, Support at Home, DVA, Medicare and private funding, the accounts receivable team was reconciling large batches of invoices by hand every week. Since implementing Remittance Go, that work is automated — the team reviews only the handful of exceptions that need a human decision.
Keep your practice management software. Add the missing layer.
Remittance Go operates at the Xero layer — it reads your open invoices and records matched payments back to Xero. Your practice management platform keeps handling bookings, clinical notes and invoicing.
Works alongside [Splose](/integrations/splose), [Nookal](/integrations/nookal), [Halaxy](/integrations/halaxy) and any other platform that invoices into [Xero](/integrations/xero). Reconciliation is the part we automate.
“I genuinely cannot imagine going back to doing this manually again. What used to swallow most of a day each week now just happens — I review the exceptions and move on.”
Frequently asked questions
Which third-party payers does Remittance Go handle for allied health?
Every funding stream allied health practices bill — NDIS agency-managed bulk payments, plan manager remittances, Support at Home and aged care providers, DVA, Medicare, icare and other insurers, and private payers. Each remittance is parsed, its invoice lines extracted, and matched to the corresponding invoice in Xero — regardless of the document format.
How does it handle NDIS payments — agency-managed and plan-managed?
Agency-managed NDIA bulk payments cover many participants in a single run. Remittance Go extracts each participant and support item line and matches it to the correct participant invoice in Xero — not pooled into one lump entry. Plan manager remittances are matched at the provider-invoice level. See the dedicated NDIS solution page for the full participant-level workflow.
What about Support at Home and aged care remittances?
Under Support at Home, allied health providers are paid by approved aged care providers and intermediaries, each issuing their own remittance on their own cycle. Remittance Go reads each remittance, extracts the invoice lines, and reconciles them to your Xero invoices in one batch — the same way it handles NDIS and insurer payments.
Does it work with Splose, Nookal or Halaxy?
Yes. Remittance Go operates at the Xero layer — it reads open invoices from Xero and records matched payments back to Xero. Your practice management platform continues to handle bookings, clinical notes and invoicing. The reconciliation step is what Remittance Go automates, regardless of which tool sits above it. See the integration pages for Splose, Nookal and Halaxy.
How much time will my practice actually save?
It depends on volume and the number of funding streams you bill. Community Therapy, a large multidisciplinary allied health provider, recovered more than eight hours per week across its accounts receivable team. Smaller practices typically save a few hours a week; high-volume multidisciplinary groups save the most. You can book a call to estimate your own saving.
Is it compliant with NDIS and aged care record-keeping?
Remittance Go keeps a complete, searchable record of every processed remittance — the original document, the matched invoices, the amounts applied and a timestamp. These exportable records support NDIS and aged care audit and record-keeping obligations. Consult your auditor for specific compliance questions.
Stop ticking off remittances by hand.
Connect your Xero organisation and process your first allied health remittance free — agency upload, plan manager batch or insurer settlement.
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